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6px;border-radius:8px;min-width:18px;text-align:center;line-height:18px}.sidebar-tab:not(.active) .tab-badge{background:var(--color-gray-100);color:var(--color-text-secondary)}.team-btn{display:block;width:100%;padding:4px 0;font-size:13px;color:var(--color-text-secondary);background:transparent;border:none;cursor:pointer;text-align:left;transition:color .15s ease}.team-btn:hover{color:var(--color-text)}.team-btn.active{color:var(--color-primary);font-weight:500}.thread-inline-row{display:flex;align-items:center;gap:8px;margin-top:6px}.badge-status{display:inline-block;font-size:11px;font-weight:600;padding:2px 10px;border-radius:12px;white-space:nowrap}.badge-indigo-fill{background:var(--color-primary);color:#fff}.badge-blue-fill{background:#dbeafe;color:#1e40af}.badge-red-fill{background:#fef2f2;color:#dc2626}.assignee-dropdown{position:relative}.assignee-trigger{display:flex;align-items:center;gap:6px;padding:4px 10px;border:1px solid transparent;border-radius:20px;cursor:pointer;font-size:12px;font-weight:500;transition:all .15s;white-space:nowrap;background:transparent;color:var(--color-text-muted);line-height:1}.assignee-trigger:hover{border-color:var(--color-gray-300);background:var(--color-gray-50)}.assignee-trigger.assigned{padding-left:3px;background:#4a7a4a0f;color:var(--color-primary)}.assignee-trigger.assigned:hover{background:#4a7a4a1a;border-color:#4a7a4a40}.assignee-trigger .chevron{margin-left:1px;flex-shrink:0}.assignee-avatar-sm{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:8px;font-weight:600;letter-spacing:.02em;flex-shrink:0;background:#57534e}.assignee-avatar-md{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:9px;font-weight:600;flex-shrink:0;background:#57534e}.assignee-menu{position:absolute;top:calc(100% + 6px);background:#fff;border-radius:12px;box-shadow:0 8px 32px #0000001f,0 1px 3px #00000014;border:1px solid var(--color-border);padding:4px;z-index:1200;min-width:210px;animation:dropIn .15s ease-out;will-change:transform}.assignee-menu.align-left{left:0}.assignee-menu.align-right{right:0}.assignee-menu-search{padding:4px;border-bottom:1px solid var(--color-border-light);margin-bottom:2px}.assignee-menu-search input{width:100%;padding:6px 8px;font-size:12px;border:1px solid var(--color-border);border-radius:6px;background:var(--color-gray-50);outline:none;color:var(--color-text)}.assignee-menu-search input:focus{border-color:var(--color-primary);box-shadow:var(--glow-primary);background:#fff}.assignee-menu-list{max-height:240px;overflow-y:auto}.assignee-menu-empty{padding:12px 10px;font-size:12px;color:var(--color-text-muted);text-align:center}.assignee-menu-item{display:flex;align-items:center;gap:10px;padding:7px 10px;border:none;border-radius:8px;background:transparent;cursor:pointer;width:100%;font-size:13px;color:var(--color-text);text-align:left;transition:background .1s}.assignee-menu-item:hover{background:var(--color-gray-100)}.assignee-menu-item.active{background:#4a7a4a0f}.assignee-menu-item.unassign-option{color:var(--color-text-muted);font-style:italic}.assignee-menu-item .item-info{display:flex;flex-direction:column;text-align:left}.assignee-menu-item .item-name{font-weight:500}.assignee-menu-item .item-role{font-size:11px;color:var(--color-text-muted)}.assignee-menu-item .check-icon{margin-left:auto;flex-shrink:0}.assignee-trigger.suggested{background:#4f46e50f;color:#4f46e5}.assignee-trigger.suggested:hover{background:#4f46e51a;border-color:#4f46e540}.assignee-avatar-sm.suggested,.assignee-avatar-md.suggested{background:#57534e}.assignee-menu-item.suggested{background:#4f46e50a}.assignee-menu-item.suggested:hover{background:#4f46e514}.ai-sparkle{font-size:10px;color:#7c3aed;flex-shrink:0}.ai-suggestion-tag{display:inline-block;font-size:9px;font-weight:600;color:#4f46e5;background:#4f46e51a;padding:1px 5px;border-radius:3px;margin-left:6px;text-transform:uppercase;letter-spacing:.03em;vertical-align:middle}@keyframes dropIn{0%{transform:translateY(-3px) scale(.995)}to{transform:translateY(0) scale(1)}}.modal-overlay{position:fixed;inset:0;background:#0f172a80;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-overlay.hidden{display:none}.modal-content{background:#fff;border-radius:var(--radius-xl);padding:24px;width:380px;box-shadow:var(--shadow-xl)}@media(max-width:768px){.grid-cols-4{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-cols-2{grid-template-columns:repeat(1,minmax(0,1fr))}.w-1\/3,.w-2\/3{width:100%}.flex.gap-6{flex-direction:column}.stats-row{grid-template-columns:repeat(2,1fr)}}.btn-spinner{display:inline-flex;width:14px;height:14px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite}.btn-spinner--dark{border-color:#00000026;border-top-color:var(--color-text)}.transition-fast{transition:all .15s ease}.hover-lift{transition:transform .15s ease,box-shadow .15s ease}.hover-lift:hover{transform:translateY(-1px);box-shadow:var(--shadow-md)}
